Audio Attendant (also called audiotext) is a voice processing application that allows callers to listen to a menu of options and then select the area they are interested in by pressing the corresponding number on their telephone's keypad. For example, at a theatre ticket office you might hear something like, "for a list of shows now playing, press 1; for show times, press 2; for previews, press 3." You can also give callers the option to transfer to a "live" operator for further assistance.

Auto attendants can enhance productivity and reduce costs by the following ways:

• Provide 24 Hour Availability - callers can listen to information at any time, even during non-business hours
• Improve Information Accuracy - the same information is heard by all callers
• Improve Productivity - reduces the number of routine questions, etc. employees have to answer
• Reduce Paperwork - eliminates the expense of maintaining memos, manuals, or newsletters.

This service includes:

• Consulting and design
• Development
• Installation
• Training
• Support

Dial By Extension is a voice processing application that allows a caller to dial your department's main number and then enter the 5-digit extension number (2-xxxx, 7-xxxx, 8-xxxx or 4-xxxx) of the person they want to reach. The caller will automatically be transferred to that party.

Dial By Name enables a caller to reach a particular staff member in your department by spelling that staff member's name with the corresponding digits on their telephone keypad. This is extremely useful when a caller does not know the telephone extension of the person they are trying to reach. The system will tell the caller the 5-digit extension number for future reference and then transfer the caller to the extension.

Quoted pricing is provided based on your auto attendant design.

OSU departments and colleges

For more information or to schedule a consultation, contact OCIO at: 614-688-4357 (or 8-4357 from a campus telephone)

Not applicable